Common eVisa errors and how to report these to the Home Office

The UK’s eVisa system is a convenient and modern mechanism to manage an immigration status. It allows individuals to access their immigration details digitally, reducing the need for physical documents. However, like any digital system, errors can occur. These errors, if left unresolved, can have serious implications for your ability to prove your immigration status, access services or travel.

Below we have outlined the most common eVisa errors, their potential consequences and ways you can report them to the Home Office.

Common eVisa errors

1. Incorrect personal information
   • This may include misspelled names, incorrect dates of birth or errors in passport details.
   • Such discrepancies can cause issues when generating share codes or verifying your status during travel or employment checks.
2. Wrong visa conditions
   • For example, your eVisa may incorrectly state that you have no right to work or study, even if you visa allows these activities.
   • This can lead to unnecessary complications with employers or educational institutions.
3. Incorrect immigration status
   • Your eVisa may fail to display your current immigration status, making it difficult to prove your right to reside or work in the UK. In some circumstances, the online portal may display your previous expired immigration status. 
4. Linked to the wrong passport
   • If you have renewed your passport, your eVisa may still be linked to the old document.
   • This can result in delays when crossing borders.
5. System glitches
   • In some circumstances, users report difficulties accessing their eVisa account or viewing their status online due to technical issues.

Steps to report eVisa errors

If you encounter any of these issues, it’s crucial to act promptly to avoid disruptions when travelling. Here’s how you can report errors to the Home Office:

1. Access your eVisa account
   • Log in to your eVisa account via the Home Office’s “View and prove your immigration status”.
   • Review the details of your immigration status carefully.
2. Gather supporting documents
   • Collect documents that prove the error, such as your passport, visa decision letter or other relevant documents.
3. Report the error
   • Report the error via the Home Office’s “Report an error with your eVisa” and clearly explain the error.
   • The Home Office should revert within 10 working days. It is possible that the Home Office will request supporting evidence to rectify the issues.
4. Follow Up
   • After submitting your request, monitor your email for updates from the Home Office.

If there is no response within the stated timeframe, consider escalating your query by contacting them again or seeking professional legal advice.

Preventing eVisa issues

While errors may not always be avoidable, there are steps you can take to reduce the likelihood of encountering problems:

• Double-check all details when applying for your visa.
• Notify the Home Office promptly if your personal circumstances change, e.g. you renewed your passport or changed your address.
• Regularly log in to your eVisa account to ensure your status is accurate and up to date.

Seek professional assistance

If you’re struggling to resolve an eVisa error, seeking advice from an experienced immigration lawyer can be invaluable.

At Gherson, we specialise in resolving complex immigration issues and liaising with the Home Office on behalf of our clients. Our team can assist you in identifying errors, submitting correction requests and ensuring your immigration status is accurately reflected.

For more information or to speak with one of our experts, please contact us today.

Updated: 18 December 2024

How Gherson can assist

Gherson’s Immigration Team are highly experienced in advising on UK visa matters. If you have any questions arising from this blog, please do not hesitate to contact us for advice, send us an e-mail, or, alternatively, follow us on X, Facebook, Instagram, or LinkedIn to stay-up-to-date.

The information in this blog is for general information purposes only and does not purport to be comprehensive or to provide legal advice. Whilst every effort is made to ensure the information and law is current as of the date of publication it should be stressed that, due to the passage of time, this does not necessarily reflect the present legal position. Gherson accepts no responsibility for loss which may arise from accessing or reliance on information contained in this blog. For formal advice on the current law please do not hesitate to contact Gherson. Legal advice is only provided pursuant to a written agreement, identified as such, and signed by the client and by or on behalf of Gherson.

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