Steps for correcting errors on your eVisa

The UK is transitioning towards a fully digital border and immigration system, officially phasing out physical documents such as Biometric Residence Permits (BRPs) as of 31 October 2024 in favour of electronic visas (eVisas). As of 1 January 2025, BRPs have been discontinued, marking a shift to eVisas.

While expired BRPs and Biometric Residence Cards (BRCs) can still be used as proof of status for overseas travel until 31 March 2025, errors within the new digital system are not uncommon. It is crucial to address any such issues promptly to ensure ease in proving your immigration status, accessing services and travelling without complications. We have outlined below the steps for correcting errors on your eVisa.

Steps for correcting errors on your eVisa

Reporting errors online

For errors including but not limited to:

• name
• date of birth
• nationality
• status
• the date your visa is valid from
• the date your visa is valid to
• National Insurance number
• photo
• what you can and cannot do in the UK

Use the UKVI online form (https://www.gov.uk/report-error-evisa) to report these mistakes. You’ll need to provide personal details, passport information and reference numbers such as BRP, UKVI customer number or UAN. You can also use this service to:

• report a problem with getting a share code
• change the email address or phone number you use to sign in – if the Home Office created your UKVI account
• report that you cannot view your eVisa when you sign in to your UKVI account

Contacting UKVI by telephone

You can also contact UKVI via telephone:

• From inside the UK: 0300 790 6268
• From outside the UK: +44 20 3875 4669

Phone lines are open:

• Monday to Friday (except bank holidays), 8am to 8pm
• Saturday and Sunday, 9:30am to 4:30pm

Keep in mind potential waiting times and that the operator may not resolve the issue immediately.

Using the eVisa webchat

The eVisa webchat (https://ukimmigration-support-webchat.homeoffice.gov.uk/evisa) provides real-time assistance, helping with common questions or directing you to additional resources on the gov.uk website.

Filing a complaint about eVisa errors

If previous steps do not resolve your issue, you can file a formal complaint with UKVI using their online complaint form (https://www.gov.uk/complain-uk-visas-immigration). UKVI aims to respond within 20 working days.

Updated: 7 January 2025

How Gherson can assist

Gherson’s Immigration Team are highly experienced in advising on UK visa matters. If you have any questions arising from this blog, please do not hesitate to contact us for advice, send us an e-mail, or, alternatively, follow us on X, Facebook, Instagram, or LinkedIn to stay-up-to-date.

The information in this blog is for general information purposes only and does not purport to be comprehensive or to provide legal advice. Whilst every effort is made to ensure the information and law is current as of the date of publication it should be stressed that, due to the passage of time, this does not necessarily reflect the present legal position. Gherson accepts no responsibility for loss which may arise from accessing or reliance on information contained in this blog. For formal advice on the current law please do not hesitate to contact Gherson. Legal advice is only provided pursuant to a written agreement, identified as such, and signed by the client and by or on behalf of Gherson.

©Gherson 2025

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